April 22, 2020
For Cruises International – Land and Sea, business as usual has taken on a different meaning. With the outbreak of COVID-19, or Coronavirus, Cruises International advisors are their clients’ most valuable advocate. They have been working day and night to bring clients who were traveling home to their families and helping those with plans to rebook at later dates.
When the travel ban was initiated, travelers on their vacations were struck with panic. Flights and cruises were being cancelled. Resorts were being closed. Passengers could not reach the cruise lines and travel companies which were being inundated with phone calls. When they were successful getting through, they were facing wait-times of three hours or more.
While Cruises International’s phones were steadily ringing, travelers were still able to get right through with zero hold time. During this time, travel policies were changing daily and clients were turning to Cruises International for guidance to rebook and most importantly, get home safely.
”Our top priority was to make sure our guest were able to find flights to return home safely”, says Josie Beecher, Travel Advisor, Marketing & Communications Coordinator. “We worked around the clock to bring our clients home expediently. We were the first line of contact and did the work of changing flights and bookings, obtaining future travel credits, or refunds. We are dedicated advocates for our clients and male sure they receive the maximum credit or refund possible.”
Avid cruisers Judie & David R. commented, “After our cruise was cancelled, the cruise line originally offered a credit of 125% of what we had paid [for future travel]. We accepted and were pleased with the offer. A few days later the cruise line called Sheryl and told her that they would only offer 100% credit. When Sheryl heard this, she went to work and insisted that they give us the 125% they first offered. Her persistence won and we are getting the 125% credit for our next cruise and refunds of all the extras we had planned.”
Thankful that travelers are now safe at home, Cruises International offers their travel assistance to the community they’ve been a part of for over 40 years. In support of the country's efforts to reduce exposure to the virus, Cruises International – Land and Sea has arranged for staff to work remotely from home. Advisors are available to you by phone, email and video conferencing by appointment.
Hours of availability are Monday through Friday 9 am to 5 pm, Saturday 9 am to 3 pm. Please email or call our advisors, accounting department, management or support teams, with no hold time. Cruises International will continue to provide the prompt, knowledgeable service they have always provided for the last 40+ years. You are never alone when you book with Cruises International.
“Because we are all passionate about the joy that exploring the world brings to our lives, many of you are already rebooking your greatly anticipated vacations for later in 2020 and into 2021. Whenever you are ready, we are here for you, before, during, and after your travels,” stated Ines Turus, President.